Salon Policies & FAQs

At Melissa Nail Boutique, we strive to provide every guest with a relaxing, punctual, and high-quality experience. To maintain a smooth flow for all clients, please take a moment to review our salon policies before your appointment.

Appointments & Cancellations

  • Please arrive on time for your scheduled appointment. Clients who arrive 15 minutes late or more will have their appointment automatically cancelled and will need to rebook.

  • Cancellations must be made at least 24 hours in advance.

  • After three (3) late cancellations or no-shows, your profile will be blocked from making future appointments.

  • If the schedule is full, you may join our waitlist to be notified of any available openings.

Payments

  • We accept cash and card payments.

  • Cash is preferred as the primary method of payment.

  • All payments are required at the time of service.

Refunds & Service Warranty

  • We do not offer refunds on any services.

  • A 5-day warranty is provided for all nail services. Should you experience any issues within this period, please contact us to schedule a complimentary repair.

Hygiene & Safety

  • The cleanliness and safety of our clients are our top priority.

  • All tools and equipment are thoroughly disinfected and sanitized after every client.

  • If you are feeling unwell, we kindly ask that you reschedule your appointment to ensure the health and comfort of our staff and guests.

Arrival Instructions

For your safety and convenience, building and elevator access are controlled by our team.
Upon arrival:

  1. Locate the call box at the entrance.

  2. Dial 353 to notify us that you’ve arrived.

  3. We will unlock the doors and elevator for you.

Press number 3 on the elevator panel until it turns blue to reach the salon floor.